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FRESH START CHICAGO CLEANING SERVICE

TERMS OF SERVICE

Last Updated: March 18, 2026

Welcome to Fresh Start Chicago Cleaning Service. By scheduling, booking, or receiving cleaning services from us, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. SERVICES

1.1 Scope of Services

Fresh Start Chicago Cleaning Service provides residential and commercial cleaning services in Chicago and surrounding areas, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.

1.2 Service Scheduling

Services must be scheduled in advance via our website, phone, or email. We will confirm your appointment within 24 hours of booking. We reserve the right to decline or cancel any booking at our discretion.

1.3 Access to Property

You agree to provide our staff with safe and reasonable access to your property at the scheduled time. If our team cannot gain access, a lockout fee may apply.

2. PRICING & PAYMENT

2.1 Pricing

All pricing is provided in your service quote and is subject to change based on actual scope of work. Quotes are estimates; additional charges may apply for homes exceeding stated conditions or requiring extra services.

2.2 Payment Terms

Payment is due in full upon completion of service unless a prior billing arrangement has been established. We accept credit/debit cards, cash, and approved digital payment methods.

2.3 Late Payments

Invoices not paid within 14 days of the service date may be subject to a late fee of 1.5% per month on the outstanding balance.

2.4 Taxes

Applicable Illinois state and local taxes will be added to your invoice as required by law.

3. CANCELLATIONS & RESCHEDULING

3.1 Client Cancellations

We require at least 48 hours' notice for cancellations or rescheduling. The following fees apply:

- Cancellations with 48+ hours' notice: No charge

- Cancellations with 24-47 hours' notice: 25% of the scheduled service fee

- Cancellations with less than 24 hours' notice or same-day: 50% of the scheduled service fee

3.2 Company Cancellations

In rare circumstances, we may need to cancel or reschedule due to staff illness, severe weather, or other unforeseen events. We will notify you as soon as possible and offer a reschedule at no additional cost.

4. SATISFACTION GUARANTEE & RE-CLEANS

We take pride in our work. If you are not satisfied with any aspect of your cleaning, please notify us within 24 hours of service completion. We will return to re-clean the affected areas at no additional charge. Re-cleans are not available for issues reported beyond the 24-hour window or for damage unrelated to cleaning quality.

5. PROPERTY & LIABILITY

5.1 Pre-Existing Conditions

Clients are responsible for identifying any pre-existing damage, fragile items, or conditions prior to service. Fresh Start Chicago is not liable for damage to items that were already broken, improperly assembled, or in poor condition.

5.2 High-Value & Fragile Items

Please secure or remove irreplaceable, antique, or high-value items before our team arrives. We are not responsible for damage to items left unsecured.

5.3 Liability Limit

In the event of damage caused by our staff, our liability is limited to the cost of repair or replacement of the damaged item, not to exceed the total amount paid for the service session in which the damage occurred. We are not liable for indirect, incidental, or consequential damages.

5.4 Insurance

Fresh Start Chicago Cleaning Service is fully insured. Proof of insurance is available upon request.

6. CLIENT RESPONSIBILITIES

To ensure the best results, clients agree to:

- Ensure pets are secured or removed from cleaning areas

- Provide a reasonably clutter-free environment prior to arrival

- Ensure working utilities (water, electricity) are available

- Notify us of any hazardous materials, allergens, or special instructions

- Not request cleaners to move heavy furniture without prior arrangement

7. NON-SOLICITATION

Clients agree not to directly hire or solicit any current or former Fresh Start Chicago employee for private cleaning services for a period of 24 months following service. Breach of this clause may result in a referral/recruitment fee of $2,500.

8. HEALTH & SAFETY

Our staff follow all applicable health and safety protocols. We reserve the right to refuse service in environments that pose health or safety risks, including but not limited to extreme clutter, infestations, biohazardous materials, or aggressive animals.

9. MODIFICATIONS TO TERMS

We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

10. GOVERNING LAW

These Terms are governed by the laws of the State of Illinois. Any disputes arising from these Terms or our services shall be resolved in the courts of Cook County, Illinois.

FRESH START CHICAGO CLEANING SERVICE

Last Updated: March 18, 2026

Fresh Start Chicago Cleaning Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We may collect the following information when you book a service or contact us:

- Full name

- Home or business address

- Email address

- Phone number

- Payment information (processed securely through third-party processors)

- Service preferences and special instructions

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

- IP address and browser type

- Pages visited and time spent on site

- Referring URL and device information

- Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Schedule and fulfill cleaning appointments

- Process payments and send invoices

- Communicate about your service, including confirmations and reminders

- Respond to your inquiries and provide customer support

- Send promotional offers and service updates (with your consent)

- Improve our services, website, and operations

- Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our business, such as payment processors, scheduling software, and email services. These providers are contractually obligated to keep your data confidential.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the safety, rights, or property of Fresh Start Chicago or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. COOKIES & TRACKING

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize returning visitors and analyze site traffic. You may disable cookies in your browser settings; however, some features of our website may not function properly without them.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us (see Section 9).

6. DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment data is encrypted and processed through PCI-compliant third-party processors. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. YOUR RIGHTS

As a resident of Illinois, you have the right to:

- Access the personal information we hold about you

- Correct inaccurate or incomplete information

- Request deletion of your personal data

- Opt out of marketing communications at any time

- Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.

11. CONTACT & PRIVACY INQUIRIES

Fresh Start Chicago Cleaning Service - Privacy

Cristina ODea - Owner -

Call or Text 630-994-9965 | Email: [email protected]